Engineers need to observe network attacks and the latest vulnerabilities. Based on threat analysis, they devise intrusion prevention signatures (IPS) utilizing signature description languages.
Engineers fix and test Gateway AV engines and IPS on the firmware. They formulate different ways to improve Deep Packet Inspection engine.
Engineers establish analysis environment of malware and IPS for precise threats affecting different operating systems, such as Windows, Mac, and mobile, in a lab setting. They reverse engineer and diagnose new malware and vulnerability threats.
Engineers create tools to automate malware analysis and IPS tasks and provide test software and supervise laboratory environment to replicate attacks. They develop new technology to identify and foil zero-day attacks.
They will provide support remotely without any assistance. Engineers must create, maintain and keep up-to-date knowledge base documents for crucial enterprise technologies. Engineers will have to assist and guide their colleagues to improve their team members’ skills. They will research and share information on issue resolutions through regular team meetings with their team members.
SonicWall technical support engineers undertake systems administration on the latest operating systems. They assist the organization by detecting and fixing problems affecting client networks and servers. They also proactively communicate with the clients on behalf of their organizations for preventing cybercrime.